Frequently Asked Questions

1. Select the "Register" button at the top of the page.
2. Select your Walk Location in the drop-down menu. NOTE: If you don't see your location, scroll down to "Register as a Virtual Walker" and select "Register".
3. Select "Create a Team", "Join a Team", or "Register as an Individual" and click "Continue".
4. Choose your participant type, fundraising goal, and make a donation to kick-start your campaign. Click "Next Step".
5. Select "Create an Account".
6. Complete all required registration fields, including your Username and Password (remember these for future use). Click "Next Step".
7. Click "Complete Registration" when done.

1. Select the "Register" button at the top of the page.
2. Select your Walk Location in the drop-down menu. NOTE: If you don't see your location, scroll down to "Register as a Virtual Walker" and select "Register".
3. Select "Create a Team", "Join a Team", or "Register as an Individual" and click "Continue".
4. Choose your participant type, fundraising goal, and make a donation to kick-start your campaign. Click "Next Step".
5. Enter your Username and Password and click "LOG IN".
6. Click "Participant Centre" to get started on your fundraising campaign!

• If you registered for a BC Parkinson SuperWalk in a past year, you will be able to register as a returning walker using your Username and Password.
• If you can't remember your Username and Password, you can have them emailed to you by clicking the "Email me my login information" link at the bottom of the LOG IN page.

• A virtual SuperWalker is a registered participant that would like to fundraise for British Columbia's Parkinson SuperWalk but doesn't have an in-person walk in their area or would like to do their own walk on their own time.
• Registering online as a virtual walker gives you all the same access to fundraising tools, resources, and rewards as an in-person event, as well as the support of our team.
• Follow the steps in the sections above on "how to register".

1. Click the "Register" button at the top of the page.
2. Select your Walk Location in the drop-down menu.
3. Select "Create a Team", "Join a Team" or "Register as an Individual" and click "Continue".
4. Choose your participant type, fundraising goal, and make a donation to kick-start your campaign. Click "Next Step".
5. Select "Create an Account"
6. Complete all required registration fields and click "Next Step".
7. BEFORE you click "Complete Registration", click "Register Another Individual". Repeat the registration process for each new walker. If you would like each additional walker to receive email confirmation of the registration as well as their username and password, please enter the email address for each. If your additional walker is a minor, no email address is required.
8. Click "Complete Registration" when all additional walker registrations are entered.

Yes, you can. Online registration will be open until the end of September so you can continue to collect online donations until then.

• You should receive a confirmation email to the email address that you provided during registration. Sometimes, this may take a while. If it appears that you did not receive it, there's a possibility it went into your spam folder (or promotions tab if you use Gmail), so be sure to check there.
• If you don't receive a confirmation email, please contact PSBC staff at events@parkinson.bc.ca for assistance.

You do not need a pledge form if:

• You register online and all your donors are online (online donations).
• If you have received cash or cheques, you will need to hand these in with a pledge form on Walk day or mail the cheques to Parkinson Society BC with a pledge form. Please refer to the Donations section of these FAQs for information on "What do I do with cash and/or cheques that I have received?"

1. Click "LOG IN" at the top of the page.
2. Type in your Username and Password and click "LOG IN".
3. Click on "Participant Centre". You will arrive at the home page of your Participant Centre.

1. Click "LOG IN" at the top of the page.
2. Type in your Username and Password and click "LOG IN".
3. Click on "Participant Centre".
4. On the homepage of your Participant Centre, under the "What to do next?" section, click "Set up your Personal Page".
5. A pop-up screen will display with template content. Click into the box and edit as necessary.
6. Click "Save" when you are done.
7. At the top of the page, an alert will display, confirming that your edits have been saved. This window should disappear after a moment, or you may click "Cancel" to exit.

1. Click "LOG IN" at the top of the page.
2. Enter your Username and Password and click "LOG IN".
3. Click "Participant Centre".
4. On the homepage of your Participant Centre, scroll down to the "Personal Page" section on the right-hand side. Keep scrolling to the "Photos/Video" section.
5. Click "Update Media". A pop-up screen will display.
6. In the first box, click the down arrow to select 'photo' or 'video'
7. Next, click the button “Choose File”. Upload your photo or video from your personal files.
8. Once the file is uploaded, you may enter a Caption which will display with the photo/video.
9. Click "Save/Upload".
10. If the file uploaded successfully, a green alert will display confirming the upload was successful.
11. To view your Personal Page with the newly uploaded photo/video, remain on the homepage of your Participant Centre, and scroll to the section "Personal Page" on the right-hand side of the page.
12. Click the url that displays beneath "Personal Page URL".

1. Click "LOG IN" at the top of the page.
2. Enter your Username and Password and click "LOG IN".
3. Click "Participant Centre".
4. On the homepage of your Participant Centre, scroll down until you see the "Personal Page" section, on the right-hand side of the page.
5. Beside the "Personal Page URL" text box click the "URL Settings".
6. Type in your user-friendly URL. (i.e. have your name be the last part of the website address).
7. Click "Save" when you are done.

There are two ways to add your contacts. Importing a group of contacts from your personal email account or adding in an email address one-by-one.

1. Click "LOG IN" at the top of the page.
2. Enter your Username and Password and click "LOG IN".
3. Click "Participant Centre".
4. On your Participant Centre homepage, click the "Email" button.
5. Importing a group of email addresses
1. Click “Import Contacts” at the right of the page.
2. Select the type of import (Outlook / Gmail / Yahoo / excel .CSV file. See separate section on 'How to import a .CSV file').
3. Click "Next" and follow the prompts.
4. Click "Add". You will now see a list of your contacts in your Participant Centre.
6. Importing individual contacts one-by-one
1. Click "Add Contact" at the right of the page.
2. An "Add Contact" pop-up windows displays
3. Complete the fields for First Name, Last Name, and Email address.
4. Click "Add".

1. When you export your contacts from Outlook, you will need to save a copy of your contacts to a .csv (Comma Separated Values) file on your computer. You can then import this contact file to your Participant Centre.
2. Open Outlook 2023 on a PC, choose "File" then click on "Open & Export".
3. Select the button "Import/Export".
4. A pop-up screen will display, from which you will select the "Export to a file" option. Click the "Next" button.
5. Select the file type ".csv". Click "Next".
6. Select your Inbox to export from. Click "Next".
7. Enter the name of the file you're saving in the "File Name" field.
8. Click "Browse" and choose a location on your computer to save your contact file.
9. Follow the prompts and click "Finish" (Ensure you have columns for First Name, Last Name, and Email Address).
10. Now you are ready to import this file to your Participant Centre by following the steps in the section "How do I import my contacts from a .csv file?".

1. Click "LOG IN" at the top of the page.
2. Enter your Username and Password and click "LOG IN".
3. Click "Participant Centre".
4. On the homepage of your Participant Centre, scroll to the "What to do next?" section on the left-hand side of the page.
5. Click "Add Contacts to Your Address Book".
6. Click "Import Contacts" on the far right of the page.
7. A pop-up screen will appear. Click "Import my Address Book Contacts from a generic .csv file" and click "Next".
8. Find the file you would like to import and select it. Click "Open".
9. You should see the file name in the window. Click "Next".
10. An alert message will appear confirming the imported contacts are retrieved. Review the email addresses in the window and select the "all" option to import all the email addresses, or select some of the email addresses. Click "Next" when done.
11. You will see an alert message at the top of the screen confirming the email addresses successfully imported.

To unlock this feature, a minimum $10 donation will need to be made or you must raise a minimum of $10. We recommend that you use Chrome as your browser when sending emails from your Participant Centre.

1. Click "LOG IN" at the top of the page.
2. Enter your Username and Password and click "LOG IN".
3. Click "Participant Centre".
4. On your Participant Centre homepage, click the "Email" button.
5. Here, you may compose a message to some or all of your contacts in your contact list. OR, you may type individual email addresses into the "Recipients" field.
6. To send a message to your contact list, click "All contacts" in the Contacts section on the left side of the page.
7. All your contacts will now appear in a list. Click the box "All Contacts" or select which email address you would like to send a message to.
8. Click the green "Compose Message" button. Your recipients are now populated in the Recipients field.
9. Next, you choose the type of message you would like to send. Click the dropdown arrow in the "Use a Template" field and select a message type.
10. The subject line and message content automatically populates for that message type, but you have the option to edit both. Simply place your cursor into the fields and edit.
11. When your message is complete, click the "Preview & Send" button. When you are happy with the result, click "Send" at the top of the message.
12. You may also choose to save the message and reuse again by selecting the "Save template" before you preview and send.
13. You will receive a confirmation message at the top of the page indicating your message was successfully sent.

To prevent malicious actions of spammers and to improve email deliverability, you must meet one of the following criteria before you are able to send emails from your Participant Centre. We recommend that you use Chrome as your browser.

• You have donated a minimum of $10 toward your personal fundraising campaign OR,
• You have raised a minimum of $10 toward your personal fundraising campaign.

After meeting one of the above criteria, and you are still unable to send emails from your Participant Centre, please reach out to our staff at events@parkinson.bc.ca or call us at 604-662-3240 (ext 274) | 1-800-668-3330 (ext 274).

To prevent malicious actions of spammers and to improve email deliverability, you must meet certain criteria before you are able to send emails from your Participant Centre. Please review the section above before proceeding.

1. Click "LOG IN" at the top of the page.
2. Enter your Username and Password and click "LOG IN".
3. Click "Participant Centre".
4. On your Participant Centre homepage, scroll down to the "What to do next?" section.
5. Click "Thank your donors".
6. Scroll down and click "Un-thanked Donors". A list of donors who you have not yet thanked will automatically populate on the screen.
7. Click the green "Compose Message" button on the left.
8. The email address(es) will now populate in the Recipients box.
9. Under "Use a template", click the down arrow and select the "Thank you" template.
10. You will notice that the subject line and content fields automatically populate with system-generated default content. To personalize the message, click into the applicable fields to edit the content.
11. To save your changes and re-use the next time, click "Save as template".
12. Click "Preview & send". A pop-up window will display your email. Review it and if you are satisfied, click "Send" at the top of the window.
13. You will receive an alert message at the top of the screen confirming your 'Thank you email' successfully sent.

Joining or Creating a team, once you've already registered for an event, must be completed through your Participant Centre. It is important to notify the staff at PSBC if you join or create a team post-registration through your Participant Centre. Please send us an email with your name and team information at events@parkinson.bc.ca.

1. Click "LOG IN" at the top of the page.
2. Enter your Username and Password and click "LOG IN".
3. Click "Participant Centre".
4. On your home page of the Participant Centre, click the "Profile" button.
5. Next, click the "Event Options" button.
6. Scroll down to the "Change Team Membership" section.
7. Here you may select either to create a team or join a team.
8. If you select Create a Team, then enter the team name and click "Submit". If you select Join a Team, then type in one of the fields for Team Name, Captain First Name, or Captain Last Name, and click "Search". Review the search results and click "Join Team" next to the team you wish to join.
9. Click "Log Out" at the top of the page when done.

1. Click the "Register" button at the top of the page.
2. Select the walk location from the drop-down menu.
3. Click "Join a Team".
4. Type in the Team Name of the team you would like to join. Click the "Search" button next to the Team Name field.
5. Click the "Join Team" button beside the name of the team you would like to join.
6. Choose your participant type, fundraising goal, and make a donation to kick start your campaign. Click "Next Step".
7. Click "Create an Account"
8. Complete the required registration fields. Click "Next Step".
9. Click "Complete Registration" when done.

1. Click "Search" at the top of the page.
2. A pop-up window will appear that enables you to search for a walker or a walk location. It will also allow you to search for a team.
3. If you know the team name, enter it in the Team Name field OR, if you're unsure, click the red "Search" button, leaving all fields blank. This will bring up a list of all teams that are registered for a Parkinson SuperWalk in BC.
4. Search through the list for the team you would like to join and click "Join Team" next to the team name.
5. If the search does not yield results, contact the person who is meant to be your team captain to make sure they have registered on the Parkinson SuperWalk BC website. A team will not appear until the team captain has registered the team.

NOTE: You must be the team captain to edit your team page.

1. Click "LOG IN" at the top of the page.
2. Enter your Username and Password, and click "LOG IN".
3. Click "Participant Centre".
4. Scroll down and click "My Team".
5. Scroll down and click "Update Photo" on the right-hand side.
6. Click on "Choose File" and select the image file from your computer that you would like to use.
7. You can also add a caption (e.g., "My Family") if you would like.
8. Click "Save/Upload".

NOTE: You must be the team captain to edit your team page.

1. Click "LOG IN" at the top of the page.
2. Enter your Username and Password and click "LOG IN".
3. Click "Participant Centre".
4. Scroll down and click "My Team".
5. Click "Edit Content".
6. Enter your team message in the box. We provide default text for you which you can either keep or replace with your own content.
7. Click "Save".
8. Click "Log out" at top of page when done.

NOTE: You must be the team captain to edit your team page.

1. Click "LOG IN" at the top of the page.
2. Enter your Username and Password and click "LOG IN".
3. Click "Participant Centre".
4. Scroll down and click "My Team".
5. Click "Edit Goal".
6. Enter the new goal amount.
7. Click "Save".
8. Click "Log out" at top of page when done.

1. Click "LOG IN" at the top of the page.
2. Enter your Username and Password and click "LOG IN".
3. Click "Participant Centre".
4. Scroll down and click "My Team".
5. Scroll down to the bottom of the page to view the Team Roster Section.

Through your Participant Centre, there are two ways to message your team members. You may send an email to each OR post a message to them that will appear in their Participant Centre dashboard (if they have registered online).

1. Post a message to your team members' Participant Centre dashboard:

1. Click "LOG IN" at the top of the page.
2. Enter your Username and Password and click "LOG IN".
3. Click "Participant Centre"
4. On your Participant Centre homepage, scroll down and click "My Team".
5. Scroll to the "Message to Your Team" section.
6. Select the "Edit" button.
7. Type in the message you would like to post. Once you have finished, click "Save".
8. Your message will then be posted.
9. Click "Log out" at the of the page when done.

2. Email your team members:

To unlock this feature, a minimum of a $10 donation will need to be made. We recommend that you use Chrome as your browser.

1. Click "LOG IN" at the top of the page.
2. Enter your Username and Password and click "LOG IN".
3. Click "Participant Centre".
4. On your Participant Centre homepage, click the "Email" button.
5. Here, you may compose a message to some or all of your contacts in your contact list. OR, you may type individual email addresses into the "Recipients" field.
1. To send a message to your contact list, click "All contacts" in the Contacts section on the left side of the page.
2. All your contacts will now appear in a list. Click the box "All Contacts" or select which email address you would like to send a message to.
3. Click the green "Compose Message" button. Your recipients are now populated in the Recipients field.
6. Next, you choose the type of message you would like to send. Click the dropdown arrow in the "Use a Template" field, and select a message type.
7. The subject line and message content automatically populates for that message type, but you have the option to edit both. Simply place your cursor into the fields and edit.
8. When your message is complete, click the "Preview & Send" button. When you are happy with the result, click "Send" at the top of the message.
9. You may also choose to save the message and reuse it again by selecting the "Save template" before you preview and send.
10. You will receive a confirmation message at the top of the page indicating your message was successfully sent.

1. Click the "Parkinson SuperWalk" logo at the top left of the screen to return to the home page of the Parkinson SuperWalk BC website.
2. Scroll down on the home page to view a list of all Top Teams and Top Participants in British Columbia.

1. Click the "Donate" button at the top right of the page
2. Type in the First and/or Last Name of the walker you would like to donate to and click the "Search" button.
3. If there are no results, clear the first name/last name fields, and click “Search”. This will display a list of all participants who are registered for the event.
4. Click on the name of the walker you wish to support. (If the walker you wish to support does not appear in the list, it may be that they have not yet registered. Please reach out to them directly or contact the staff at PSBC at events@parkinson.bc.ca).
5. Complete the required fields under Donor Information, Cardholder Information, and Payment Information.
6. Click the button "Make a donation of $__" to complete the donation. You will receive a confirmation email together with your tax receipt at the email address provided.

This is a general donation to a SuperWalk location and NOT to an individual walker. If you would like to make a general donation, please follow these steps:

1. Click the "Donate" button at the top right of the page.
2. Select "Donate to a Walk".
3. Select the Walk location from the drop-down menu.
4. Complete the required fields for the Donor Information, Cardholder Information, and Payment Information.
5. Click "Make Donation of $__" at the bottom of the page. You will receive a confirmation email together with your tax receipt at the email address provided.

• If you cannot find the walker once you have followed the steps in "How do I make a donation to a walker in BC?" please contact the walker to see if they have registered as a walker on the BC website. You may only donate online to a walker who has registered online.
• If the walker does not intend to register online, you may give your donation to the walker by cash or cheque so that they may hand in the donation on walk day. Cheques are to be made payable to Parkinson Society BC.

• During the donation process, the donor may have chosen to remain anonymous or hidden their donation amount displayed on your "Top Donors" list.
• If you would like to see your complete list of online donations made to your fundraising campaign, LOG IN to your Participant Centre and scroll down the page to "Personal Donations".
• If you have sent in donations to the PSBC office, these funds will not be reflected in your online total unless you add the donations through your Participant Centre. Refer to the FAQ question "How do I add cash or cheque donations to my online campaign?".

1. LOG IN to your Participant Centre by clicking "LOG IN" at the top of the page.
2. Enter your Username and Password and click "LOG IN".
3. Click "Participant Centre".
4. Scroll down the page to the "Personal Donations" section. Click "Add".
5. An "Enter new gift" window pops up. Complete all the fields for the donor including the amount of the gift and the gift type (cash or cheque).
6. Click "Add" or "Save and Add Another".
7. These "offline" gifts will now display on your Fundraising Progress thermometer on the home page of your Participant Centre.
8. Follow the steps in the next section to learn what you need to do with cash and/or cheques that you have received.

If you have received cash, cheque, or e-transfer donations from others, you cannot retain these funds and then add them to your fundraising efforts by making a lump-sum payment with your personal credit card. If you try to make a lump-sum payment using your personal credit card, your donors will not receive their tax receipt as the system will think that you are making a personal donation.

Instead, follow the instructions below to ensure your donors receive an acknowledgement letter and tax receipt for their donation. (Tax receipts are issued for all donations of $20 or more, unless otherwise specified).

• If you are participating at an in-person Walk: All cash or cheque donations must be recorded on a pledge form. If you are participating at an in-person Walk, you may hand in the pledge form together with the cash/cheques and complete information for the donor (Full name, address, and amount of donation).
• You may use a printed pledge form that you may have received in the mail or download a pledge form from the website.
• If you can't attend an in-person Walk: You must mail your donations to the Parkinson Society BC office together with a pledge form complete with all donor information (Full name, address, and amount of donation). If you have cash, DO NOT include cash in the mail. Instead, deposit the money, and write a cheque for the amount the donor gave you. Ensure this cash donation is recorded on the pledge form with the donor's complete name and address.
• Mail the completed pledge form and cheques to:
  Parkinson Society BC | 600-890 Pender St W, Vancouver, BC V6C 1J9 Attention: Domenica Kozy

• If you donated online, you should have automatically received an acknowledgement email, together with your tax receipt.
• Make sure the acknowledgement email with a pdf of the tax receipt has not been blocked by your spam filter.
• Check your 'spam' or 'junk' folder. Look for emails that come from Parkinson Society British Columbia (events@parkinson.bc.ca). If you find the email there, make sure to add Parkinson Society British Columbia to your list of approved senders.

Sometimes, it takes a few minutes for the email to send through the system. Be patient and check your in-box later.

If you still don't receive your tax receipt, please contact us at events@parkinson.bc.ca.

• If you donated in person, your tax receipt will be mailed to you by Canada Post (for any donation above $20 CAD) before the end of December of the current fiscal year.

1. Click "LOG IN" at the top of the page.
2. Enter your Username and Password and click "LOG IN".
3. Click "Participant Centre".
4. On the home page of your Participant Centre, scroll down to "Personal Donations" and click the 'down arrow' button (next to the 'Add' button). This action will download a list of your donors to an excel spreadsheet.
5. You are now able to print this sheet and bring with you on Walk day.

• If you donate online, you will automatically receive a tax receipt by email to the email address provided during the transaction.
• If you donate by mail by cheque, you will receive a tax receipt for any donation over $20 CAD. Donations received by Canada Post will be acknowledged and receipted by December 31 of the current fiscal year.
• If you donate by cash/cheque directly to a walker, those funds will be handed in on Walk day by the walker. Your tax receipt will be mailed to you by December 31 of the current fiscal year.

Parkinson SuperWalk in BC raises funds and awareness for the Parkinson's community in British Columbia.

Parkinson Society BC's mission is to empower those living with the disease through by providing resources and services to enable self-management, self-reliance and self-advocacy.

If you would like more information about Parkinson Society BC, please visit www.parkinson.bc.ca.

1. Go to the Find a Walk
2. Select the Walk location from the drop-down menu.
3. The event details, including registration time, start time, route map(s) if applicable, and/or pet information can be found there.

Yes, we love it when dogs join the Walk to support their humans!

On occasion, there may be some exceptions due to select city park/site restrictions. By law, however, registered service animals are always welcome.

Check the event details for your Walk location by visiting Find a Walk, then select the Walk location from the drop-down menu.

To purchase your limited edition Parkinson SuperWalk 2024 t-shirt, please visit our online store.

Parkinson's disease (PD) is a chronic, progressive disease that occurs when movement-related brain cells die. People with PD may experience symptoms such as tremors at rest, slowness of movement, muscle rigidity, balance problems as well as anxiety and depression, sleep problems, and cognitive disorders.

More than 100,000 Canadians and 17,500 British Columbians are living with Parkinson's disease (PD), a number which is expected to increase significantly in the coming years, with 30 Canadians diagnosed every day.

The average age of diagnosis is 60, but some people who are diagnosed before age 50 (many as young as 30) are designated as having young-onset Parkinson's disease. The disease impacts not only the life of the individual with PD, but also carepartners, families, and friends.

It's still unclear what causes Parkinson's disease, but scientists believe the disease usually results from a combination of genetic and environmental factors.

Established in 1969, Parkinson Society British Columbia is a registered charity governed by a voluntary Board of Directors. It is supported entirely by donations from individuals, members, corporations, foundations, and the dedicated efforts of volunteers.

Its mission is to empower the Parkinson's community in British Columbia by providing resources and services to enable self-management, self-reliance, and self-advocacy.

To learn more about PSBC, or to support the Society, please visit: www.parkinson.bc.ca.

Charitable Registration 11880 1240 RR0001